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Terms and conditions
TERMS AND CONDITIONS OF WOOHOO9 CASINO SERVICES
- ACCEPTANCE OF TERMS
These Terms and Conditions ("Agreement" or "Terms") govern your use of Woohoo9 Casino services, including but not limited to the website, mobile app (if applicable), and all related software and systems ("Services"). By accessing or using our Services, you agree to be bound by these Terms.
- DEFINITIONS
For purposes of this Agreement, the following definitions apply:
- "We" or "Us" means Woohoo9 Casino N.V., including its officers, directors, employees, agents, contractors, and affiliates.
- "You" or "Your" refers to you as an individual user accessing our Services.
- ELIGIBILITY
To use our Services, You must be at least 18 years old (or the minimum age required by applicable laws in Your jurisdiction) and have a valid email address and access to the Internet. One account per person is permitted; creating multiple accounts is prohibited. Family or household members are not allowed to share an account.
- USING OUR SERVICES
You agree to:
- Use our Services for personal, non-commercial purposes only;
- Comply with all applicable laws, including but not limited to those related to online gaming, tax withholding, and anti-money laundering regulations;
- Not engage in any activity that would damage or disrupt our Services, including hacking or using unauthorized software.
- GAMBLING TERMS
You acknowledge:
- Online gambling can be hazardous and lead to addiction; we encourage responsible gaming practices and provide self-exclusion options (see Section 10);
- Winnings may be subject to tax withholding in Your jurisdiction;
- Deposits are non-refundable if You do not meet the minimum betting requirements.
- DEPOSIT AND WITHDRAWAL TERMS
You agree that:
- Deposit limits can be set individually; we reserve the right to impose restrictions on certain payment methods;
- Withdrawals may incur fees (see Section 10);
- We cannot guarantee the availability or speed of withdrawals due to factors beyond our control, including but not limited to banking system processing times.
- BONUSES AND PROMOTIONS
You acknowledge that:
- Bonus offers and promotions are subject to specific terms and conditions, which can be found on our website;
- These Terms supersede any bonus offer or promotional material published by us;
- Certain bonuses may have specific wagering requirements (see Section 6).
- RESIGNATION AND TERMINATION
We reserve the right to terminate Your account at any time without prior notice for reasons including but not limited to:
- Breach of these Terms and Conditions;
- Failure to meet minimum betting requirements;
- Anti-money laundering or fraud detection activities.
- RESPONSIBLE GAMING
You agree that we may provide tools, such as deposit limits and session reminders (see Section 10), to help You maintain responsible gaming habits. Self-exclusion options are available; however, due to our offshore status, these measures do not fully comply with Australian regulatory requirements.
- PAYMENT TERMS AND WITHDRAWAL RESTRICTIONS
Payment terms:
- We reserve the right to impose restrictions on certain payment methods;
- Withdrawal fees may apply (please check our website for details).Withdrawal limits and processing times:
- The maximum daily withdrawal limit is $5,000;
- The maximum monthly withdrawal limit is $20,000.We cannot guarantee the speed or availability of withdrawals due to factors beyond our control.
- SECURITY AND FAIR PLAY
You acknowledge that we take the security and fairness of our games seriously:
- Our website uses SSL encryption (see Section 9);
- We claim to use random number generator software, but this has not been independently audited.
- CUSTOMER SUPPORT
We are available through multiple channels for your convenience: live chat support is available 24/7.
- GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of Curaçao, where Woohoo9 Casino N.V. operates.
- CHANGES TO TERMS
We reserve the right to change these Terms at any time without prior notice; it is Your responsibility to review this document regularly for updates.
- ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between you and us regarding our Services, superseding all prior or contemporaneous agreements, whether written or oral.
By accessing or using our Services, You acknowledge that you have read and understood these Terms and agree to be bound by them.